Guests research spa menus on WhatsApp first
Urban spa guests in Bengaluru, Goa, and metro malls often discover you on Google, then message WhatsApp for menu and MRP before calling. They compare Swedish massage duration, add-on scrubs, and whether steam is included — expecting a reply while comparing two spas.
Front-desk teams photograph old laminated menus or send voice notes. Inconsistent pricing erodes premium positioning. A spa menu knowledge bot quotes from your current rate card and treatment descriptions only.
Structuring spa content for retrieval
Upload treatment list with duration and price bands, couple and membership packages, contraindications summary (pregnancy, blood pressure — with clear 'consult therapist' handoff), and weekday vs weekend surcharges.
Organise by category — massage, body rituals, facials — so retrieval matches how guests ask. Sabrixa does not diagnose; it surfaces what your spa published and routes medical questions to staff.
From menu browse to confirmed slot
After pricing clarity, capture intent: preferred day, treatment, and contact. High-value couple packages or corporate retreats should flip to human confirmation with deposit instructions.
Spas that automate menu FAQs free therapists and reception for in-person upsells instead of repetitive WhatsApp typing — especially during holiday weekend rushes.